SHIPPING & RETURNS
Currently, all orders are print-on-demand and shipped from our wholesaler’s warehouse – most often from the United States, with some products coming from the Europe warehouse. It takes 2-7 business days to create apparel products and 2-5 business days for non-apparel products. Shipping times will vary by destination.
Any additional charges for customs clearance, import duties, or local taxes are the responsibility of the customer.
For orders within Canada, shipment will usually arrive 3-8 business days after the order has shipped (not including fulfillment times).
For orders in the US, shipment will usually arrive 2-5 business days after the order has shipped (not including fulfillment times).
We do not accept returns on any item that has been used.
If you have received a damaged item, please email us at firstname.lastname@example.org with photos and order number. Items that show signs of wear or use may not be returned.
All products on Goldtoothgrin.com are non-refundable. We do not accept returns or offer exchanges UNLESS an incorrect order was sent to you (as long as products are unused)/item is damaged upon receipt. We will process an exchange for the same product(s) or product(s) of equal value. You must contact email@example.com within 48 hours of receiving your order to receive an exchange.
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 3 weeks after the estimated delivery date. If a package goes missing, we will do our best to track its location for you. Goldtoothgrin.com is not liable for lost, stolen, or misdelivered packages.
All original shipping fees are non-refundable.